Return & Refund Policy – Formal Footwear

1. Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.
• Products must be unused, unworn, and in original condition with all tags, packaging, and accessories intact.
• Items showing signs of wear, damage, or alteration will not be eligible for return.

2. Non-Returnable Conditions

• Footwear used outdoors or showing visible wear.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Items without original packaging or missing components.

3. Return Process

• To initiate a return, contact customer support at test@gmail.com with:
• Order details
• Reason for return
• Supporting images (if applicable)
• Once approved, instructions for return pickup or shipping will be provided.

4. Refund Policy

• Refunds are processed only after the returned product passes quality inspection.
• Approved refunds will be issued within 5–7 business days to the original payment method.
• In case of Cash on Delivery orders, refund will be processed via bank transfer or store credit.

5. Exchange Policy

• Exchanges are subject to product availability (size or replacement).
• If the requested item is unavailable, a refund will be processed instead.

6. Damaged or Incorrect Products

• If you receive a defective, damaged, or incorrect item, report it within 48 hours of delivery.
• Replacement or full refund will be provided after verification.

7. Shipping Charges

• Return shipping may be free for defective or incorrect items.
• For other returns, shipping charges may be deducted from the refund amount.

8. Cancellation Policy

• Orders can be canceled before dispatch. Once shipped, cancellation is not possible, but return options are available after delivery.

9. Important Notes

• Keep the product in its original packaging until the return period expires.
• Refund timelines may vary depending on payment providers.

For any assistance, contact customer support at test@gmail.com.